Are returns possible?

The products at 34 rue Louise Émilie are carefully handcrafted by artisans. We do not offer refunds. However, we would be happy to arrange an exchange for products of similar value. Please see our Shipping and Returns page for more information.

When will my order be shipped?

We strive to ship all orders within Three business days after purchase. Please note that during peak periods, shipping may take a little longer. Thank you for your patience. To check your order status, please refer to your order confirmation email for tracking information.

For any further questions, please do not hesitate to contact us by email at the following address: contact@34ruelouiseemilie.com

How can I track my order?

Please refer to your order confirmation email for tracking information. If you require further assistance, please email us at contact@34ruelouiseemilie.com

Do you ship internationally?

34 rue Louise Émilie ships internationally. For more information on international shipping, please see our Shipping and Returns page.

Can I pick up my order in store?

Yes, you can select in-store pickup when you pay for your purchase online. After selecting this option and confirming your order, you will receive an email from us to schedule a pickup appointment at 34 rue Louise Émilie, 75009 Paris.

What should I do if my order is damaged or incomplete?

Please email contact@34ruelouiseemilie.com within 48 hours of delivery. All claims for damaged or missing items must be made within this 48-hour period.

How will my order be packaged?

All orders are carefully packaged and protected in our signature packaging